For a warranty claim on the Recommerce portal you will need to provide us your IMEI number or serial number (sometimes called EAN code).
In general, an IMEI / serial number can be found :
- in the product settings
- by typing *#06# on your keyboard (if it's a cell phone)
- on the back of your product
- on the SIM drawer
You will get more details depending on the type of product:
| Smartphone |
Go to the Apple support site by clicking here
Visit the Samsung support site by clicking here |
| Tablet | |
| Macbook | |
| Console |
Go to the Playstation support site by clicking here
Visit the Xbox support site by clicking here |
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